FAQS
DAILY USAGE
Why stainless steel vacuumware should be keep away from gas stove or direct heat?
This is to prevent deformation or discoloration of the product.
What is the recommended amount of beverage in the vacuumware?
Do not add the beverage more than maximum label, kindly leave space half inch from the top. Otherwise, it might overspill and cause burn when you close the lid.
Can I store dry ice, carbonated beverage, acidic beverage, milk and fruit juice in vacuumware?
- Do not store dry ice and carbonated beverage which can cause strong pressure in the vacuumware. It may result stopper to eject forcefully.
- Do not store acidic beverage such as plum juice and lemon juice etc., which may lead to poor performance in hot retention.
- Milk, or dairy product and fruit juice should not be kept in the vacuumware for prolonged period as it may spoil.
Do I need to wash a THERMOcafé product when first use?
Wash and clean the product with warm water and washing-up liquid before first use.
WARRANTY
Registration Step (Offline Stores / Other Online Stores)
- STEP 1: Register account / login to Official THERMOcafé Webstore
- STEP 2: Go to My Account > Warranty tab > Add Warranty
- STEP 3: Fill up the details, upload receipt image file and submit the form
- STEP 4: Wait for verification and approval
Registration Step (Official THERMOcafé Webstore)
- STEP 1: Register account / login to Official THERMOcafé Webstore
- STEP 2: All the items ordered from Official THERMOcafé Webstore will automatically register the warranty. To check the details, go to My Account > Warranty
What should I do if I’m unsure of my product model name?
- Product Model Name can be found at the bottom of the product
- Kindly contact our customer service at 03-80216626 / email to customerservice@thermocafe.com.my
How long is the Stainless Steel Vacuumware & Double Wall warranty?
- Stainless Steel vacuumware is valid for 1 year warranty for heat retention.
- Double Wall & Glasslinear product only entitle for warranty if your product is due to manufacturing or rust defect only.
I’m unsure if my products are cover under THERMOcafé Warranty
This warranty is only valid for items sold via THERMOcafé Official Website or authorized sellers/outlets. We will not provide any warranty for THERMOcafé products sold via unauthorised channels.
THERMOcafé reserves the right to change or modify the Terms and Conditions for Warranty at any time by announcing at THERMOcafé official website. Kindly always refer to THERMOcafé official website for up-to-date information.
THERMOcafé Warranty does not apply for any customer-generated scratches, dents, paint peeling, misuse or other external cause which does not affect temperature retention of the product.